At Ips we take customer feedback very seriously, it enables us to constantly monitor our performance and helps us identify ways in which we may be able to improve on what we do. Listed below is just a small compilation of some of our customer feedback.


Thank you for all your help. It is only when a problem occurs that you can fully appreciate that a good agent is worth their weight in gold and in our opinion you fit that category exactly.

(Vendor) Mr & Mrs Gibbs


At last the time has come to move on. I must thank you all for the kindness shown to me is such difficult circumstances . The way you have treated me was very professional and considerate.

(Vendor) Mrs Halladay


I would like to thank your team and in particular Martin Bird for your help in connection with the purchase. The contrast with the estate agents handling the sale of my house in Wickford (******** ****) is stark. To illustrate the point, Martin has been checking up and down the whole chain to ensure that everything goes according to plan- where as when I accepted a previous offer on my house and heard nothing for 12 weeks, ******** **** twice refused my request to even contact our purchasers! Needless to say the purchasers pulled out.

I would certainly like to use your services when I move again.

(Buyer) Mr Faulkner


Martin you and your colleague James helped me with my move. I wanted to write to indicate how pleased I was with the service I received. The purchase was not as smooth as I would have liked because of the vendor’s solicitor, but you both helped out by phoning around, and gently educating a beginner like me in the crazy ways of real estate! Many Thanks.

(Buyer) Mr Witcomb


To Martin and James, just a short note to thank you very much for all your help with our house move. We will recommend you to any friends in the future.

(Vendor) Mr & Mrs Baines


To all at IPS, thank you all for the hard work and understanding in the sale of our house. As we have never done this before, without your help it would have been a traumatic, but you eased us through every step.

(Vendor) Mr & Mrs Day


Dear Martin, many thanks for all the help, support and guidance you gave during the sale of my little flat. It was great knowing you were at the end of the phone and willing to listen. Please come and visit my huge new home.

(Vendor) Helen­­


To Martin & everyone at IPS for your help in my move. Although we are the purchasers, not sellers you gave us more help and advice than our own estate agent, despite problems on completion.

(Vendor) Mr & Mrs Staples


Martin & Team, we would like to thank you for all your help. It is very much appreciated. Thank you for always keeping us informed with the progress of the sale. It has been a real pleasure dealing with a really professional team who worked hard for us.

(Vendor) Debs & Mick


We wanted to sincerely thank you and the team at IPS for your help and support through the ups and downs of the sale of our house as well as the purchase of our new house. From our first meeting you have been friendly, extremely efficient and your service exceeded our expectations. We would have no hesitation in recommending you to our friends, and if we move again we will be in touch.

(Vendor) Mr & Mrs Goodwin


Thank you so much for all your help and kindness in the sale of our property, also for the help over the years you have dealt with the letting of our property.

(Vendor & Landlord) Mr & Mrs Ringer


To all the staff at IPS, just to say a big thank you for the excellent service we received from you during our recent move. We really were very much impressed by the courtesy, professionalism and efficiency demonstrated by all the staff we dealt with. We would have no hesitation in recommending your services.

(Vendor) Mr & Mrs James


Martin, just a quick note to say thank you for your support and help with the selling of my property, I am getting settled in my new place, just a few teething problems to sort out. I don’t think I could have got through the whole process if I didn’t know you were at the end of a phone fighting my corner, I can’t express how grateful I am.

(Vendor) Miss Glover

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